REFUND POLICY

For a coffee decoction product like Cloffy, a refund policy could be structured as follows:

Hertes Coffee Decoction Refund Policy

1. Eligibility for Refund.<> - Refunds are applicable if the product arrives damaged, expired, or if there is an issue with the quality or packaging.
   - If the product received is incorrect or does not match the order details, customers are eligible for a refund or replacement.
   - Refund requests must be made within 7 days of receiving the product.
2. Conditions for Refund
   The product must be returned unused, in its original packaging, and with proof of purchase.
   If the product has been opened or used, refunds may not be applicable unless a quality issue is verified.
3. Non-Refundable Items
   Products that have been used extensively or without valid issues.
   Products returned beyond the 7-day period.
4. Refund Process
   Once the returned product is received and inspected, the customer will be notified about the approval or rejection of the refund.
   Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method.
5. Shipping Costs
   If the return is due to an error on Hertes' part (e.g., damaged or wrong product), the return shipping costs will be covered by the company.
   For any other reason, customers may need to bear the shipping costs for returning the product.